Variety of Choices

For John, BLUF:  This is about meeting the needs of the customers.  When customers don't have options, service can suffer.  Nothing to see here; just move along.

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Yesterday I went to Staples in mid-afternoon, to pick up printer paper and to retrive some green constructioin paper my wife had left at the Copy Center desk.  The construction paper was just as my wife had described it and the two Ladies at the Copy Center were most helpful and willing to help.

Up until checkout it waw a high quality experience.  I enjoy stationary stores and Staples, on a large scale, is a stationary stores. a very good stationary store.

However, there is a glitch at checkout.  As it was mid-afternoon, i was approaching a sugar low and wanted to small snack.  Unlike pre-COVID-19, the snack selection at checkout had been shrunk in size and all squeezed into the last rack in the checkout line.  And the selection left something to be desired.  There was only one kind of Hershy Bar, and that was the large size.  There are no odd ball's, such as a Clark Bar or a Fifth Avenue Bar.  Are those other nick-nacks on the racks such great sellers that anfternoon snack pickups are squeezed out?

And at the end of the checkout line, past all the cash registers.  After one has checked out.  It seems counter-intuitive.

I guess they are trying to drive customers to C-Stores.

Regards  —  Cliff