For John, BLUF: Here is a case of the RMV performing well. Should the reward for a job well done be lack of punishment? Nothing to see here; just move along.
I applied for a handicapped parking pass and it arrived while I was in Prescott Rehab, recoveringz from an operation. I looked at it, put it back in its legal size envelope and handed it to my wife, who put it in her purse or a briefcase or something black.
Alas, it went adrift. We have checked purses and brief-cases. We have checked both cars. Stacks of papers. Nowhere too be found.
I then turned to the Internet, putting "Mass, Handicapped, pass and lost" into my search line. The top item that popped up was the RMV and lost Handicapped Plackardss. It opened and a quick scan revealed a button for a form to apply for a new Handicsapped Plackard. It was a form and I was able to type in a few pieces of identification on the screen and then print it out. I initialed in a few places, and signed and dated. Doing the labels for the envelope took almost as much time.
My request for a replacement went into mail last evening. The process was quick and easy. Kudos to the RMV for providing a quick, smooth, process.
UPDATE: And they turned it quickly. I had my replacement Parking Pass in about ten days,
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Please be forthright, but please consider that this is not a barracks.