For John, BLUF: There are people out there who understand providing good service. Nothing to see here; just move along.
Yesterday I went to TD Bank (Mammoth Road, Lowell) to make a deposit. I arrived at the drive-up window lane at 4:50, and found one car in front of me. It appear the car in front of me was waiting for the bank to complete the transaction.
The Bank closed at 5:00 PM, but I was not worried. The line is usually very efficient. Howeveer, the clock ticked past 5:00 PM and then up to 5:08 before the vehicle in front of me pulled away.
As I pulled forward to the window the clerk was loweing one of the two venitian blinds. However, she cheerfully opened the tray and asked me if she could help me. I put my deposit into the tray and she quickly processed it, returning with the receipt and cheerfully asking if there was anything else she could do to help me..
I thznked her and headed out, but her actions helped to make me a more loyal customer for TD Bnak. She could have just closed the blind on me, but she didn't. She provided solid service.
Thank you TD Bank.
Regards — Cliff
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